A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint
 

Have your say on current systemic issues

We want to hear about your experience

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Featured News

Public Transport Ombudsman Ann Jorgensen is a Caucasian woman. She has short brown hair and is wearing dark-framed glasses and a black and tan patterned dress. She is sitting at a table with her hands crossed before her and is looking directly into the camera and smiling. In the background are trees and a blurred cityscape.
13 December 2023

New Public Transport Ombudsman Appointed

Ann Jorgensen has been appointed Victoria’s new Public Transport Ombudsman and will take up the position from 14 December 2023. ...

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