If you have a complaint about how your case was handled by our office or how we communicated with you, you can make a complaint. This can include complaints about our assessment of whether your issue is in our jurisdiction, how we investigated your case or a decision to close your case.
If you want to complain about a broad aspect of our operation, your complaint may be referred to the Ombudsman for consideration. This does not include complaints about the handling, investigation or finalisation of an individual case.
We have a process to address these complaints. You can read our policy
Policy for Handling Complaints About the PTO
here and lodge your feedback via
We appreciate you taking the time to provide us with feedback.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.