Independent Reviews and Surveys

 

Independent Reviews

The operations of the PTO are reviewed every five years by an independent party. The review looks at the effectiveness of the PTO as well our compliance with the Benchmarks.

 

Independent Review - 2014

The last independent review was undertaken by CameronRalph Navigator in October 2014. The Ombudsman and the Chair of the PTO Board responded to the review. You can read the review report and the PTO response:

CameronRalph Navigator Report 2014
PTO company response 2014

 

Independent Review – 2009

The PTO was independently reviewed by The Navigator Company in April 2009. The Ombudsman and the Chair of the PTO Board responded to the review. You can read the 2009 review report and the PTO response:

The Navigator Company Review Report 2009
PTO Company Response 2009

 

Independent Customer Survey

In 2013 the PTO commissioned Buchan Consulting to undertake an independent customer satisfaction survey. In response to the survey, the PTO developed an action plan to address areas for improvement.

Independent Customer Satisfaction Survey Report 2013
PTO Action Plan 2014

The PTO continues to survey consumers who access this office to get feedback and identify improvement opportunities.