An exciting opportunity!
Remuneration package of $75,000 - $85,000 per annum
Located in Melbourne CBD
The Public Transport Ombudsman Limited provides a free and independent dispute resolution services to people who use, or are affected by Victorian public transport services. An opportunity has become available for a permanent full time Conciliator - Complex Investigations.
Reporting to the Conciliation Manager, you will handle the receipt, investigation and resolution of complaints, generally involving legal and complex issues from commuters or those affected by the service provided by Victoria's public transport operators and related organisations which are members of the PTO.
To be considered for the role, you will have an understanding of the role of an independent industry-based ombudsman scheme, administrative investigation, the key principles of alternative dispute resolution and the working application of independence. You will also have experience as an analytical, lateral thinking problem-solver who has a demonstrated ability to prioritise work and meet deadlines. A tertiary qualification is required (a law degree would be highly regarded).
If you are enthusiastic, flexible and self-motivated and you are keen to join a small team where your experience is valued and input welcomed then please contact Christine Arthur on 03 8623 2111 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Applications will close on 21 February 2012.
Please note that applications from agencies will not be considered. To be eligible to apply for this role you must be legally permitted to work in Australia.
The PTO is a not for profit company limited by guarantee. We investigate and resolve complaints about Victorian public transport operators. We're independent of government and the public transport industry.
We are a small and dedicated team, committed to providing best practice dispute resolution services. The PTO is an equal opportunity employer.
We always welcome expressions of interest from people seeking a challenging career in dispute resolution.
If you’re interested in working with us as a Case Officer or Conciliator responsible for receiving, investigating and resolving consumer complaints, please review our position descriptions linked below:
Case Officer Position description
Conciliator Position description
If you think you have the right skills to pursue a career in alternative dispute resolution, please send us your resume with a covering letter to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
We’ll keep your resume and letter on file for consideration when a suitable position becomes available.
