The OmbudsmanJYoung Photo 2011

Janine Young is the Public Transport Ombudsman. She joined the PTO in August 2010 after seven years at the Energy and Water Ombudsman (Victoria), most of that time as Deputy Ombudsman.

Before joining EWOV, Janine spent 15 years in the automotive industry, including 10 years with the Ford Motor Company and three years as a change management consultant, specialising in process and service improvement. Janine holds under-graduate qualifications in Marketing and Management and has completed a Master of Business Administration (MBA).

Janine is a member of the Australian and New Zealand Ombudsman Association (ANZOA), click here to view ANZOA's website.