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Community Engagement

The key to being a leading, independent and effective industry ombudsman scheme relies on the quality of the relationships we build. Ensuring that relationships are well established and constructive takes hard work - ongoing engagement to continually improve our knowledge and  understanding of the needs of both commuters and public transport operators is required.

To ensure that the PTO and its complaint-handling procedures are promoted to the public, we undertake outreach activities.

If you would like the PTO to speak to your Community group, or attend an event, please contact Kristen Russell on
8623 2111.