Complaints

We may be able to help if you have a complaint about public transport services or products provided by one of our members.

When you first contact us, we can help you with advice and information. If you have not complained to the public transport operator, we will provide you with referral details. You need to give the operator an opportunity to resolve your complaint before we investigate it. You can find out how to contact the public transport operator here.

If you are not satisifed with the response from the public transport operator, or they do not respond within a reasonable timeframe, please contact us again and we can look into your complaint.

You can make a complaint using our online complaint form here.