Audio Files
for blind and low vision users
Audio Files (in MP3 format)
Public Transport Ombudsman Scheme
When can you complain to the Public Transport Ombudsman (mp3, 1,068kb)
How to complain to the Public Transport Ombudsman (mp3, 258kb)
How the Public Transport Ombudsman handles complaints (mp3, 349kb)
Resolving Complaints (mp3, 453kb)
Finalising Complaints (mp3, 191kb)
Binding Decisions (mp3, 178kb)
Review of PTO Decision (mp3, 175kb)
Further Information (mp3, 161kb)
