Making
a complaint to Metlink
You must first give the relevant transport operator the chance to respond to your complaint. You do this by making your complaint to Metlink. Metlink will refer your complaint to the relevant transport operator. If you are dissatisfied with the response you receive from the transport operator, or, if the transport operator does not respond within a reasonable timeframe (we suggest 10 business days) you can then make a complaint to the Public Transport Ombudsman.
- Metlink is the company responsible for functions that cover the whole public transport network (rather than just one mode of transport or just one transport operator), such as:
-
Complaints
Ticketing
Information, including telephone information, brochures and websites
Signs.
Metlink undertakes these functions for the public transport operators.
You can make your complaint to Metlink by:
- Phone:
-
- 1800 800 120 for V/Line complaints
- 1800 800 166 for Yarra Trams complaints
- 1800 800 705 for Connex complaints
131 638 for Bus complaints - 131 638 for timetable enquires and Metlink feedback
- TTY:
-
- 9619 2727
- 6 am to 10 pm
- Seven days a week
- Online:
- Online feedback form on the Metlink website
- Email:
- Mail:
-
- Metlink
- GPO Box 4693TT
- Melbourne Vic 3001
