Complaints 
Making a Complaint to Public Transport Providers
Making a Complaint to Public Transport Providers
Making a complaint to Public Transport Providers
You must first give the relevant transport operator the chance to respond to your complaint. You do this by making your complaint to Metlink. Metlink will either respond directly or refer your complaint to the relevant transport operator. If you are dissatisfied with the response you can then make a complaint to the Public Transport Ombudsman.
