The Public Transport Ombudsman:
Janine Young was appointed as the fourth Public Transport Ombudsman in August 2010.
Janine Young joins the Public Transport Ombudsman (Victoria) after seven years as General Manager Operations and then Deputy Ombudsman
at the Energy and Water Ombudsman (Victoria) (EWOV).
While supporting the Ombudsman with day-to-day oversight of the scheme, stakeholder liaison and strategic planning, Ms Young was responsible for EWOV’s dispute resolution, information services, learning and development, and legal support functions.
Before joining EWOV, Ms Young spent 15 years in the automotive industry, including 10 years with the Ford Motor Company where she was involved in the establishment and then management of its Customer Assistance Centre. She also worked as a change management consultant, specialising in process improvement within automotive dealerships across Australia.
Ms Young holds post-graduate qualifications in Business Administration. She is currently completing a Master of Business Administration (MBA).
