Case Handling Policies and Processes
We have developed internal case handling policies and processes to ensure consistent and best practice complaint handling. Our approach encourages informality and the prompt resolution of complaints. We regularly review our policies and processes to ensure they are current and relevant.
Below is a list of some of our case handling policies and processes:
- Accessibility to the PTO policy
- Case Receipt and Recording policy
- Out of Jurisdiction Complaints policy
- Authority to Act policy
- Case Escalation policy
- No Further Investigation/Case Closure policy
- Conciliation Conference policy
- Binding Decision policy and process
- Systemic Issue policy and process
- Authorised Officer Complaint policy and process
- PTO Internal complaint handling policy
If you would like further information about our policies and processes please contact us.
