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Position Statements

We prepare Position Statements outlining our approach to investigating and resolving particular categories of complaints. Position Statements inform operators and consumers about how we deal with particular complaints and/or what sort of outcome we would consider fair and reasonable.

Position statements do not dictate the outcome of a complaint. We have regard to the particular circumstances of each case when seeking a resolution between a consumer and operator.

Please click on the links below to download a copy of our Position Statements

Complaints about Authorised Officers (February 2009)

Delayed and no responses to complaints (February 2009)

Complaints about damage to property (December 2009)