Home Make a Complaint To the PTO What we need from you

What we need from you

To help us deal with your complaint, we need you to provide us with:

  • A detailed explanation of your complaint, including all relevant dates, times and locations of events and description of persons involved (where relevant). A timeline of events can be very useful for us to understand the background of your complaint.
  • Where relevant, copies of any supporting information you have, such as receipts, tickets, photographs, witness statements, medical reports and other correspondence.
  • What you are seeking to resolve your complaint. If you're seeking financial compensation, you need to outline how much you're seeking and provide information and supporting documentation about how you've calculated the amount you're claiming.