The PTO's jurisdiction does not extend to Government policies and legislation, including the issuing and review of infringement notices or fines.
We can investigate the actions and behaviour of Authorised Officers in reporting you for an alleged offence, but this will have no impact on the validity of your infringement notice.
If you're unsure about whether we can assist you please contact us.
Outlined below is a summary of the infringement process and how you can seek a review.
When an Authorised Officer issues a Report of Non Compliance (where the Authorised Officer believes an offence has been committed), the Report is forwarded to the Department of Transport (DoT). The DoT then decides whether to issue an infringement notice.
Infringement notices and public transport fines are issued under the Infringements Act 2006 (Vic). Generally, you have 28 days to take action in relation to the notice/fine. You can:
Please note, if you choose to do nothing and the 28 days for actioning the notice/fine elapses, you may incur additional costs.
Information about your options and contact details for the DoT are listed on the back of your Infringement Notice/Fine. If you're uncertain about how to appeal your fine or request a payment extension, we recommend that you contact the DoT's Transport Infringement Administration Area for advice and assistance:
| Telephone | 1300 135 066 | |
| Website | www.transport.vic.gov.au | |
| Post | Case Review Area, Transport Infringement Administration | |
| GPO Box 2797, Melbourne VIC 3001 |
If you choose to ask for a review of the notice/fine, or to take it to the Magistrates' Court we recommend you seek legal advice from your local community legal service, Victoria Legal Aid or a private lawyer.
Options following a review by DoT
If following its review, the DoT does not withdraw or cancel the TIN/fine, you can:
If you choose to go to the Magistrates' Court we recommend you seek legal advice from your local community legal service, Victoria Legal Aid or a private lawyer.
If you have concerns about the review process and whether it was followed appropriately, you may contact Ombudsman Victoria for advice. Please note that there are only limited circumstances where Ombudsman Victoria may decide to make enquiries into a complaint about an infringement notice.
You can contact Ombudsman Victoria by:
