Changes to public transport in Victoria’s Stage 4 and Stage 3 restrictions

Stage 4 lockdown restrictions are now in place in metropolitan Melbourne, with Stage 3 in regional Victoria to limit people’s movement to stop the spread of Coronavirus.

These new restrictions mean there has been some changes made to public transport services in metropolitan Melbourne.

Daytime services

Daytime public transport services on trains, trams and buses will continue to operate each day between 5am and 8pm.

The first and last services on every train line, bus and tram route will remain the same to ensure that all essential workers can travel to and from work.

Nighttime services

Changes to nighttime public transport services in metropolitan Melbourne between 8pm and 5am may be different each night.

Please check the disruptions information on the PTV website just before you travel. If you need any assistance with planning your travel, you can call PTV on 1800 800 007.

All of the ‘Night Network’ services, which run after midnight on Friday and Saturday nights, will not run during Stage 4 restrictions.

Image shows a person wearing a face mask while waiting at a tram stop during the COVID-19 pandemic.

Regional travel

In Melbourne, there are only two reasons to travel into regional areas. They are for medical care and caregiving, and work if you can’t do it from home. In Melbourne, you must shop for food and supplies and exercise within 5km of your home during the day.

Commercial passenger vehicles

Commercial passenger vehicle services such as taxis and Uber will continue to run for those permitted to travel.

PTO operating as normal

We are continuing to operate our scheme as normal to take your public transport complaints, so all our team are working from home.

Remember, if you haven’t done so already, you will need to contact the public transport operator first to give them an opportunity to resolve your complaint. If the operator does not resolve your complaint, you can contact us and we’ll take a look at it for you.

How to contact us

You can still contact us via phone on 1800 466 865 but you may need to leave a message and we will call you back. You can also This email address is being protected from spambots. You need JavaScript enabled to view it. with your phone number and time that is best to contact you between 9am and 5pm Monday to Friday. If we are unable to call you at this time, we will suggest another time. Please note that when we call you back it will appear as a private number.

We can also be contacted any time via our website complaint form or you can send us a message via our Facebook page.

We can also be contacted via The National Relay Service and Translating and Interpreting Service.

More information on Coronavirus

For more information on Coronavirus and where to get tested visit the Department of Health and Human Services (DHHS) website.

To read COVID-19 translated information for people from culturally and linguistically diverse backgrounds, visit the DHHS translated resources page

Visit the Victorian Government's website for the latest information on Stage 4 restrictions and the latest advice on Coronavirus (COVID-19).

For news and updates from the PTO follow us on FacebookTwitterLinkedIn and Instagram