We have a range of publications about the work we do. These include our annual reports, bulletins of special interest and media releases. Older publications and stories can be found on our archive page.
Featured news
13 February 2020
Yarra Trams and Metro Trains miss January performance targets
As with all Public Transport Victoria operators, Metro Trains and Yarra Trams performance is measured each month for reliability and punctuality. Compensation in the form of a free daily ticket* is offered when the trams and trains don’t meet either or both of these targets. In January, both Metro Trains and Yarra Trams failed to meet their reliability targets for the month.
Read the full story here and see previous featured news articles in our archive here.
Blog
5 February, 2020
The Importance of Fairness at the Public Transport Ombudsman Scheme
At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes.
Read the full story here and see previous blog entries in our archive here.
Annual Report
22 October 2019
2019 Annual Report
Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.
Read the full story here and see previous annual reports in our archive here.
Bulletins
2019 Customer Experience Bulletin
We publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.
Download the bulletin as a PDF here or as a plain text Microsoft Word file here .
2019 Accessibility Bulletin
We also publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.
Download the bulletin as a PDF here or as a plain text Microsoft Word file here .
Media releases
PTO media releases can be downloaded as PDF files by clicking on the links:
PTO 2019 Annual Report Media Release
Previous media releases can be viewed in our archive.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.