Contact Us


Important Information:  

During the Christmas and New Year period, our office will be closed from 5.00pm on Friday 21 December 2018 until 9.00am Wednesday 2 January 2019. If you contact us during this period, either by email or by leaving a telephone message on Freecall 1800 466 865, we will respond to you when the office reopens on Wednesday 2 January 2019.


Hours of Operation

9.00 am to 5.00 pm
Monday to Friday

Call Us


This email address is being protected from spambots. You need JavaScript enabled to view it. 

* Emails received out of PTO hours
of operation are responded to on
the following business day

Free Call*

* (Free from landlines, standard rates apply for calls from mobiles). If you call from a
mobile you can ask us to call you back.

1800 466 865

Mail Address


Public Transport Ombudsman
PO Box 538
Collins Street West

National Relay Service (NRS)

If you are deaf, or have a hearing or speech impairment you can contact us by:

  • Providing the NRS with the Public Transport Ombudsman number
    you want to call (1800 466 865).

For more information, visit:


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Telephone Interpreter Service (TIS) 

131 450 


(03) 8623 2111

 Fax  (03) 8623 2100