Do you want to speak with us or lodge a complaint?

Here’s how you can do it.

Telephone

1800 466 865*

* Free from landlines, standard rates apply for calls from mobiles. If you call from a mobile you can ask us to call you back.

Administration

Fax

If you are deaf, or have a hearing or speech impairment you can contact us by:

National Relay Service (NRS)
  • Contacting the National Relay Service 
  • Providing the NRS with the Public Transport Ombudsman number (1800 466 865).

If you speak a language other than English you can contact us by:

Translating and Interpreting Service (TIS)

Complaint form

Click here to submit a complaint via our online complaint form.


Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

* Emails received outside of PTO business hours are addressed the next business day and you should hear back from us within three business days.


Mail address

Public Transport Ombudsman
PO Box 538
Collins Street West
MELBOURNE VIC 8007


Facebook

facebook.com/PublicTransportOmbudsman/


Hours of operation

9.00 am to 5.00 pm
Monday to Friday