Contact Us

Important Information: PTO closed during Christmas and New Year period.

During the Christmas and New Year period, our office will be closed from 2.00 pm on Friday 22 December 2017 until 9.00am Tuesday 2 January 2018.  If you contact us during this period, either by email or by leaving a telephone message on Freecall 1800 466 865, we will respond to you when the office reopens on Tuesday 2 January 2018.


Hours of Operation

9.00 am to 5.00 pm
Monday to Friday

Call Us



* Emails received out of PTO hours 
of operation are responded to on 
the following business day

Free Call*

* (Free from landlines, standard rates apply for calls from mobiles). If you call from a 
mobile you can ask us to call you back.

1800 466 865

Mail Address


Public Transport Ombudsman
PO Box 538
Collins Street West

National Relay Service (NRS)

If you are deaf, or have a hearing or speech impairment you can contact us by:

  • Providing the NRS with the Public Transport Ombudsman number 
    you want to call (1800 466 865).

For more information, visit:


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Telephone Interpreter Service (TIS) 

131 450 


(03) 8623 2111

 Fax  (03) 8623 2100