Can’t get your public transport problem fixed? Find out how the Public Transport Ombudsman can help.
The Public Transport Ombudsman provides fair and efficient dispute resolution and improves public transport for the Victorian community.
Read more about who we are, what we do, and how our work helps make public transport better.
Read the latest news and reports from the Public Transport Ombudsman and order information brochures about our service.
Each year, the Public Transport Ombudsman (PTO) Annual Report provides an overview of the issues and complaints that Victorians raised with the PTO during the preceding financial year period.
Download an accessible PDF of the 2015 Annual Report.