Closing the Accessibility Gap

Closing the gap - picture


Closing the Accessibility Gap is a Public Transport Ombudsman report about the accessibility of Victoria’s public transport system. 

Through the review and analysis of complaints received in 2011 and 2012, the report identifies 14 recommendations focused on improved customer service and information provision, which if implemented, would have a significant impact on improving public transport accessibility for all commuters.

Read the report:  (PDF, 1.11MB) (DOC, 429KB)

Read the main findings summary: (PDF, 603KB) (DOC, 231KB)

Responses to Report

V/Line statement (PDF, 226KB)

PTV statement (PDF, 215KB)

Victorian Equal Opportunity and Human Rights Commission statement (PDF, 75KB)

Community Accessibility Inc. statement (PDF, 34.4KB)