PTO Videos


An Introduction to the Public Transport Ombudsman.

Do you have a complaint about some aspect of public transport in Victoria? The Public Transport Ombudsman might be able to help you.

Watch this video for information about our service and what we do.


How The Public Transport Ombudsman Can Help You - Auslan

The Public Transport Ombudsman is committed to making its services accessible to all consumers who have complaints about public transport services. We understand that accessibility is not just about lodging a complaint, although that is important, it is also about making our complaint process easy to understand and use.

The Ombudsman regularly speaks to community groups, disability advocates and government agencies to explain how the PTO assists consumers.

We have produced the following spoken word and Auslan video about what we do and how consumers can access our service.