How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
11 September 2023
Ann Jorgensen appointed Acting Public Transport Ombudsman
Simon McKenzie departs the role of Public Transport Ombudsman to become Chief Executive Officer (CEO) of the newly formed Mental Health and Wellbeing Commission (MHWC) from 25 September 2023. ...
Read full story
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.