Do you want to speak with us or lodge a complaint?

Here’s how you can do it.


1800 466 865*

* Free from landlines, standard rates apply for calls from mobiles.
  If you call from a mobile you can ask us to call you back.

If you are deaf, or have a hearing or speech impairment you can contact us by:

National Relay Service (NRS)
  • Contacting the National Relay Service
  • Providing the NRS with the Public Transport Ombudsman number (1800 466 865).

If you speak a language other than English you can contact us by:

Translating and Interpreting Service (TIS)

Complaint form

Click here to submit a complaint via our online complaint form.


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* Emails received outside of PTO business hours are addressed the next business day and you should hear back from us within three business days.

Mail address

Public Transport Ombudsman
PO Box 538
Collins Street West


Hours of operation

9.00 am to 5.00 pm
Monday to Friday