We play an important role in helping consumers understand their rights and responsibilities when using public transport in Victoria, or when they are affected by public transport services or works.
To find out more, check out our common complaints page.
You can also contact us to discuss your public transport complaint or query.
Please click here if you would like to make a complaint to our office.
How we can help
The Public Transport Ombudsman is a fair, free and fast service to sort out your unresolved public transport complaints and help make public transport in Melbourne and Victoria better for everyone....
Common complaints
Here is some information about some of the common public transport complaint issues we see. If you would like to discuss your public transport complaint, please contact us.
People's stories
Our job is to help people get their voice heard and their complaint resolved. We’re impartial, so we don’t take sides. But we do make sure both sides get a fair hearing.
Contact us
Do you want to speak with us or lodge a complaint? Here’s how you can do it: telephone, complaint form, email, post or social media.
Do you speak another language?
This page has information about us in other languages. Speak another language? You can also call the Translating and Interpreting Service on 131 450 to talk with us.
The Public Transport Ombudsman respectfully acknowledges the Traditional Custodians of the lands on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal and Torres Strait Islander peoples, and to Elders past and present.