It’s hard for Julie* to access the internet, so she relies on printed timetables. She couldn’t get a copy of the timetable she urgently needed.
Julie uses printed timetables because she doesn’t have an internet connection or a smartphone. She wanted a copy of V/Line’s Echuca timetable so she could plan trips to see her grandkids.
Julie went to three different V/Line stations to get a timetable. None had any in stock.
When she called PTV’s call centre and asked them to post her a timetable, they told her the Echuca timetable wasn’t listed in their database. Julie told us she called PTV a few times, and each staff member said the same thing.
