Need to speak with us, or make a complaint? Here’s how to get in touch.
Call us
Call us on 1800 466 865 from Monday to Friday, 9am to 5pm.
Calls to this number are free from most mobile services within Australia. Out-of-hours callers can leave a voice message and our team will call you back.
Email us
Email us at [email protected]
Make a complaint online
Submit a complaint via our webform.
It takes around 5-10 minutes to complete, depending on how complex your complaint is.
National Relay Service
Connect with us through your preferred NRS call service.
The NRS provides a range of relay call services for people who have difficulty hearing and/or speaking over the phone.
To connect with us via the NRS:
- Contact your preferred NRS call service.
- Ask the NRS to call the PTO on 1800 566 865.
To find out which NRS call service suits your needs read more about using the NRS.
Interpreter Service
Talk to us in a language other than English.
Do you speak a language other than English? You can talk to us with an interpreter, if you need to. There are two ways to do this:
- Call us on 1800 466 865. Say what language you speak. We will book an interpreter for you.
- Call the Translation & Interpreting Service (TIS National) on 131 450. Say what language you speak. Ask TIS to call the PTO on 1800 566 865.
Write to us
Public Transport Ombudsman
PO Box 538
Collins Street West
MELBOURNE VIC 8007