Feedback or complaints about the PTO

If you have a complaint about how your case was handled by our office or how we communicated with you, you can make a complaint. This can include complaints about our assessment of whether we can handle your complaint, how we conciliated or investigated your case or a decision to close your case. Your complaint will be reviewed by a senior member of our team.

If you want to complain about a broad aspect of our operation, your complaint may be referred to the Ombudsman for consideration. 

You can read our Policy for Handling Complaints about the PTO here. 

We appreciate you taking the time to provide us with feedback.