News

We’re thrilled to be sharing our new brand identity in tandem with the launch of our new website. It's the first substantial refresh of our brandmark since the Public Transport Ombudsman (PTO) was established in 2004.

Our new logo’s three arrows represent the three parties to our complaint processes – customer, member organisation, and the PTO. The arrows unite to form a wheel that reinforces the concept of forward-motion, and a stylised ‘O’ that signifies Ombudsman.

This brings our brand ‘essence’ move forward fairly to life by embodying progress and positive direction. 

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Diam faucibus augue amet nunc. Urna massa nisi enim volutpat mauris odio phasellus. Lacus elit erat odio tincidunt nec tellus magnis scelerisque viverra. Vestibulum consequat phasellus.

Diam faucibus augue amet nunc. Urna massa nisi enim volutpat mauris odio phasellus. Lacus elit erat odio tincidunt nec tellus magnis scelerisque viverra. Vestibulum consequat phasellus.

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Diam faucibus augue amet nunc. Urna massa nisi enim volutpat mauris odio phasellus. Lacus elit erat odio tincidunt nec tellus magnis scelerisque viverra. Vestibulum consequat phasellus.

Diam faucibus augue amet nunc. Urna massa nisi enim volutpat mauris odio phasellus. Lacus elit erat odio tincidunt nec tellus magnis scelerisque viverra. Vestibulum consequat phasellus.

The Public Transport Ombudsman’s 2024 Annual Report shows that while the number of Victorians seeking help has stabilised at 3,093 approaches (down slightly from 3,192), the PTO resolved more complaints, with a 17 per cent increase in conciliation and investigation outcomes (478 cases). Most issues related to staff, service delivery, Myki ticketing, land and infrastructure, and vehicles, accounting for 77 per cent of complaints. A further 186 Victorians sought help with public transport fines in 2023-2024.

The Public Transport Ombudsman (PTO) is celebrating 20 years of helping Victorians resolve public transport complaints. Established in 2004 after transport privatisation, the PTO has assisted over 51,000 people and expanded from six to 17 member organisations. Ombudsman Ann Jorgensen highlights public transport as an essential service that supports independence and access to opportunities.