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Welcome to our “new look” brand and website

We’re thrilled to be sharing our new brand identity in tandem with the launch of our new website. It's the first substantial refresh of our brandmark since the Public Transport Ombudsman (PTO) was established in 2004.

Our new logo’s three arrows represent the three parties to our complaint processes – customer, member organisation, and the PTO. The arrows unite to form a wheel that reinforces the concept of forward-motion, and a stylised ‘O’ that signifies Ombudsman.

This brings our brand ‘essence’ move forward fairly to life by embodying progress and positive direction. 

Read Article: Welcome to our “new look” brand and website

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A close-up image of a passenger wearing a face mask and a navy blue t-shirt, sitting on a tram, looking ahead, with other passengers seated in the background.
NewsSafety

Current face mask rules and tips for safe travel on public transport this winter

In Winter 2022, it remained mandatory to wear a face mask on public transport in Victoria (with limited exemptions), with Authorised Officers able to issue fines of up to $100. The article outlines where to get free masks, highlights the dual risks of COVID and flu, and shares practical tips for safer travel, including travelling off-peak, using PTV’s RideSpace tool to avoid crowded services, keeping distance where possible, practising good hygiene and staying home if unwell.

Read Article: Current face mask rules and tips for safe travel on public transport this winter
Inside a tram, passengers are separated and sitting in different seats in a tram carriage, following social distancing guidelines. The tram’s interior features yellow handrails and colourful seating.
NewsSafety

5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal

To stay safe on public transport in Victoria, wear a face mask, practice good hygiene, maintain physical distancing, and avoid cash transactions. If you're unwell, stay home and get tested for COVID-19. Public transport staff no longer handle cash, and there are multiple ways to top up your myki. For any complaints or issues, contact the Public Transport Ombudsman at 1800 466 865 or visit the PTV website for more information.

Read Article: 5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal