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The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.

News articles

Read the latest news from the Public Transport Ombudsman.

Information Brochures

We've worked with accessible information specialists to translate information about the Public Transport Ombudsman’s complaint handling service into easy-to-read brochures. 

Annual Reports

Each year, our Annual Report provides an overview of the types of public transport complaints the Victorian community has raised with us.