Annette's bus accessibility complaint
Annette’s disability makes it hard to get on a bus if drivers don’t stop at the kerb. She’d raised the issue but didn’t see any improvements.
Read Annette’s story
Malcolm's complaint about excessive noise
Malcolm, who lives next to a train station, had complained several times about very loud station announcements.
Julie's problem getting timetable information
It’s hard for Julie to access the internet, so she relies on printed timetables. She couldn’t get a copy of the timetable she urgently needed.
Paulos' query about ticketing rules
Paulos couldn’t get a clear answer about SkyBus ticketing rules and was concerned they might be discriminatory.
Sujin's query about accessibility improvements
Sujin asked V/Line about opportunities to improve services for passengers with ASD and sensory processing issues. She felt she wasn’t being heard.
Jan's problems with poor service information
Jan wasn’t getting accurate service information from the PTV app, which meant he couldn’t make alternate travel plans when he needed to.
Nahla's complaint about school bus 'no shows'
Nahla was frustrated that her complaints about bus drivers missing the school pick-up were ignored.
Graham's complaint about a driver
Graham was refused access to a tram. He complained to Yarra Trams and wasn’t happy with their response.