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We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
State of Disaster in Victoria.
Transport services disrupted due to Bushfires. The team at the PTO would like to extend our sympathies to those impacted by the devastating bushfires across Australia. With a State of Disaster still in place we encourage everyone to keep up-to-date...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.