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about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
26 July 2022
Making our services easier to understand for everyone
The Public Transport Ombudsman is committed to providing inclusive and accessible services for everyone, including people with a disability, and people from non-English speaking backgrounds. We want to ensure that all Victorians can access our services and understand how we ...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.