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about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
How Victoria’s extended COVID-19 lockdown restrictions may affect you
With Stage 4 restrictions still in place in metro Melbourne and Stage 3 in Regional Victoria (until September 28) and more Victorians working from home than ever, there will continue to be less people using public transport. Stage 4 restrictions...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.