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We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
Customer Experience Bulletin
The Public Transport Ombudsman’s 2019 Customer Experience Bulletin is out now. We have released our first Customer Experience Bulletin which looks at the experiences of Victorians on and around public transport and examines the major issues and...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.