How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.
Featured News

01 March 2022
Returning to the office?
If you have been working from home and are returning to the office on public transport, it is good idea to plan before you travel. ...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.