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We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
More services and off-peak discounts for 2021
The COVID-19 pandemic has affected our lives in many ways, including how we travel on public transport, so we need to continue to adapt and adjust to a Covid-normal Victoria. In a bid to encourage people back onto public transport while also...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.