How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
Yarra Trams and Metro Trains miss January performance targets
Passengers may be able to claim compensation As with all Public Transport Victoria operators, Metro Trains and Yarra Trams performance is measured each month for reliability and punctuality. Compensation in the form of a free daily ticket* is...
Read full story
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.