A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint
 

Have your say on current systemic issues

We want to hear about your experience

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Featured News

Annual Report cover shows a person walking through myki turnstiles, tapping on their myki card. The person is silhouetted by light from windows behind them, but their facemask is visible. there is a striped pattern on the window behind them.
23 November 2021

Complaints fall as public transport usage hit by lockdowns

Public Transport Ombudsman Mr Simon McKenzie released his 2021 Annual Report today. ...

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