A fast and simple way to resolve your public transport complaint.

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

Our process