A fast and simple way to resolve your public transport complaint.

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint

Have your say on current systemic issues

We want to hear about your experience

Have your say