A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

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Featured News

Image shows a caucasian man travelling on a train. He is holding a yellow ceiling-mounted hand loop. He has closely-cropped brown hair and a moustache and is looking away from the camera. The words 'annual report 2023' appear on the right of the image.
04 December 2023

Complaints rise again this year, focus on Authorised Officers and fines

Data released in the PTO Annual Report 2023 shows a 61.6 per cent rise in Victorians contacting the PTO in the 2022-23 financial year. ...

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