How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
22 June 2022
Current face mask rules and tips for safe travel on public transport this winter
A recent rise in online searches for face mask rules on Victorian public transport has coincided with the removal of mask mandates from many other settings, as well as increased public transport use as more people commute more regularly to ...
Read full story
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.