A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint

Have your say on current systemic issues

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Featured News

Image shows Public Transport Ombudsman, Simon McKenzie. Simon is a Caucasian man with closely cropped hair and he is smiling for the photo. He is wearing a black pinstripe suit jacket, white checked shirt and navy tie with white dots. The blurred background shows buildings and trees in the Melbourne CBD.

New Public Transport Ombudsman appointed

The Public Transport Ombudsman (PTO) is pleased to announce the appointment of Simon McKenzie as the new Ombudsman following a nation-wide search. Simon has led the PTO as Acting Ombudsman since June 2020 and has worked for the organisation for...

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