How we help you
We speak with you
about your complaint.
We work with you and the public transport operator to find a fair outcome.
We help make the system better for everyone.
Featured News
Taking your complaints during Victoria’s Stage 3 restrictions
In line with advice from the Victorian Chief Health Officer, Stage 3 "Stay at Home" restrictions have been reinstated across Victoria. We all need to take more precautions than ever before to contain the community spread of COVID-19, which means...
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The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.