A fast and simple way to resolve your public transport complaint.

Make a complaintor free call Monday to Friday1800 466 865

We’re independent and free

We’re not a government organisation and we’re independent from public transport operators.

We’re also a free service. If you have a complaint about public transport you can talk to us.

How we help you

We speak with you
about your complaint.

We work with you and the public transport operator to find a fair outcome.

We help make the system better for everyone.

How we look at your complaint
 

Have your say on current systemic issues

We want to hear about your experience

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Featured News

Image is a colour photograph showing passengers travelling on a tram. A person in a red and black checkered shirt stands to the left of the image holding onto a yellow hanging strap. They have short black hair and are wearing dark-framed glasses. A person standing to the right of the image has a red beard and medium-length red hair. They are wearing glasses and a grey hoodie and are looking down at the mobile phone in their hands. Several other people can be seen in the image – their backs to the camera. All of the passengers are wearing facemasks as they travel during the COVID-19 pandemic.
01 March 2022

Returning to the office?

If you have been working from home and are returning to the office on public transport, it is good idea to plan before you travel. ...

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