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Public Transport Ombudsman Victoria

The Public Transport Ombudsman looks at complaints about public transport in Victoria. 

We work with consumers and public transport operators to achieve fair and effective outcomes. 

We are independent, free and accessible.

To see an example of how we can help people, see Pradeep's story here.

Read more about PTO

Accessibility

Featured Video

Students

Regional Travellers

Featured News

  • 29 October 2018

    Government funding for WEstjustice/PTO youth homelessness program.

    We were very pleased to be invited to Wyndham Central College in Werribee to hear the State Treasurer Tim Pallas announce funding of $175,000 to extend the Wyndham Schools’ Couch Surfing myki pilot...

    Read the full story

Languages

language english

English

Do you have a complaint about public transport - trains, trams, buses, tickets, staff, stations or anything else about public transport?

If you cannot solve the problem with the transport operator, the Public Transport Ombudsman can help. We are independent and it is our job to investigate and resolve public transport complaints at no cost.

Free-call: 1800 466 865

Telephone interpreter service: 131 450

language italian

Italiano (Italian)

Avete dei reclami per quanto riguarda i trasporti pubblici – treni, tram, autobus, biglietti, personale, stazioni o qualunque altro aspetto relativo ai servizi dei trasporti pubblici? Se non siete riuscite a risolvere il problema direttamente con l'azienda dei trasporti, il Difensore Civico dei Trasporti Pubblici (The Public Transport Ombudsman) può aiutarvi. Siamo indipendenti ed il nostro compito è di fare indagini e risolvere i reclami sui servizi dei trasporti pubblici gratuitamente.

Chiama il numero gratuito: 1800 466 865
Per il servizio interpreti chiama: 131 450

language greek

Eλληνικά (Greek)

Έχετε να καταγγείλετε κάποιο παράπονο σχετικό με τα δημόσια μέσα συγκοινωνίας – τραίνα, τραμ, λεωφορεία, εισιτήρια, προσωπικό, σταθμούς, ή οτιδήποτε άλλο που αφορά τα δημόσια μέσα συγκοινωνίας; Αν δε μπορείτε να λύσετε το πρόβλημά σας με τους χειριστές των συγκοινωνιακών μέσων, μπορεί να σας βοηθήσει ο Κρατικός Διαμεσολαβητής Μέσων Συγκοινωνίας (Ombudsman). Είμαστε ανεξάρτητοι υπηρεσία και η εργασία μας είναι να ερευνούμε και να επιλύουμε παραπόνα που αφορούν τα δημόσια μέσα συγκοινωνίας χωρίς καμμία αμοιβή.

Τηλεφώνημα χωρίς χρέωση: 1800 466 865
Τηλέφωνο υπηρεσίας διερμηνέων: 131 450

language tchinese

繁體中文 (Chinese (Traditional))

公共交通 - 火車、電車、巴士、車票、員工、車站或任何與公共交通有關的事情有意見嗎?如你無法與交通服務機構解決有關問題,公共交通申訴專員 (Public Transport Ombudsman) 可給 予幫助。我們是獨立的機構,負責調查及解決與公共交通有關的投訴,我們的服務免費。

免費電話: 1800 466 865
電話傳譯服務: 131 450

language schinese

language vietnamese

language arabic

language macedonian

Македонски (Macedonian)

Дали имате некаква жалба во врска со јавниот превоз – возовите, трамваите, автобусите, билетите, персоналот, станиците или што било друго поврзано со јавниот превоз? Ако не можете да го разрешите проблемот со превозникот, Народниот Правобранител за јавен превоз може да ви помогне. Ние сме независни и наша работа е бесплатно да ги истражуваме и разрешуваме жалбите поврзани со јавниот превоз.

Бесплатен повик: 1800 466 865
Телефонска преведувачка служба: 131 450

language turkish

Türkçe (Turkish)

Toplum taşıma araçları trenler, tramvaylar, otobüsler, biletler, görevliler, istasyonlar veya toplum taşıma ile ilgili başka herhangi bir konuda bir şikayetiniz var mı? Şikayet konusunu toplum taşıma işletmecisi firma ile aranızda çözümleyemediyseniz, Toplum Taşıma ile ilgili Şikayet İnceleme Yetkilisi (Public Transport Ombudsman) size yardımcı olabilir. Kurumumuz bağımsızdır ve görevimiz toplum taşıma ile ilgili şikayetleri ücretsiz olarak soruşturmak ve çözümlemektedir.

Ücretsiz telefon: 1800 466 865
Telefon tercüme servisi: 131 450

Connect with us

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FREE Call Mon - Fri 1800 466 865
  • About the PTO
    • What We Do
    • The Benchmarks
    • Who We Are
    • Our Jurisdiction
    • History of the PTO
    • Independent Reviews and Surveys
    • Careers at the PTO
    • Complaints About the PTO
  • Need Advice?
    • What We Do With Your Complaint
    • Our Process and How to Make a Complaint
    • Fines and Penalty Fares
    • Authorised Officers and Protective Services Officers
    • myki Complaints
    • Noise Complaints
    • Compensation
    • Customer Stories
  • Our Members
  • Publications & Media
    • Annual Reports
    • Brochures
    • Media Releases
    • News Bulletins - On Track
    • Closing the Accessibility Gap
    • Youth and Industry Roundtable
    • Submissions
    • PTO Videos
    • Privacy Statement
    • PTO/WEstjustice myki pilot
  • Complaints
    • Our Process
    • Our Complaint Form
    • What We Can Do
    • Contacting a Public Transport Operator
    • What You Need To Tell Us
    • Outcomes
    • Systemic Issues and Improvement Opportunities
    • Accessibility
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