2020 Annual Report

The 2020 PTO Annual Report Cover shows a person waiting for a tram while wearing a mask during the COVID-19 pandemic. There are two trams in hte background.

The Report shows that complaints about public transport were on track to exceed previous years before the onset of COVID-19 significantly impacted patronage on the network in March.

The eight most complained about issues were:

  1. Staff
  2. Service delivery
  3. Ticketing
  4. Land and infrastructure
  5. Trams, trains and buses
  6. COVID-19
  7. Infringement notices
  8. Accessibility of public transport

Download the Annual Report PDF  here or as a plain text Microsoft Word file  here.

You can access the Annual Report media release here.

Previous Annual Reports

PTO Annual Report 2019 (PDF)

PTO Annual Report 2019 Plain Text (Word)

PTO Annual Report 2018 (PDF)

PTO Annual Report 2018 Plain Text (Word)

PTO Annual Report 2017

PTO Annual Report 2016

PTO Annual Report 2015

PTO Annual Report 2014