22 June 2022

Current face mask rules and tips for safe travel on public transport this winter

A recent rise in online searches for face mask rules on Victorian public transport has coincided with the removal of mask mandates from many other settings, as well as increased public transport use...

Read full story
01 March 2022

Returning to the office?

If you have been working from home and are returning to the office on public transport, it is good idea to plan before you travel.

Read full story
23 November 2021

Complaints fall as public transport usage hit by lockdowns

Public Transport Ombudsman Mr Simon McKenzie released his 2021 Annual Report today.

Read full story
13 July 2021

Public transport measures in Victoria to keep you connected

To encourage people to travel safely on public transport in Victoria during the most recent COVID-19 outbreak, the Department of Transport have implemented several new measures and extended some...

Read full story
31 May 2021

Victoria’s latest public transport rules amidst fresh COVID-19 outbreak

Face masks are now mandatory outdoors including train stations, bus and tram stops, as well as indoors in an effort to ‘circuit break’ the latest Covid-19 outbreak in Victoria.

Read full story
25 May 2021

Mask up on public transport or risk a $200 on the spot fine

Victoria Police will be at train stations, tram stops and bus stops throughout metro Melbourne and regional Victoria in a crackdown to ensure commuters are wearing face masks on public transport.

Read full story
18 March 2021

New Public Transport Ombudsman appointed

The Public Transport Ombudsman (PTO) is pleased to announce the appointment of Simon McKenzie as the new Ombudsman following a nation-wide search.

Read full story
11 January 2021

More services and off-peak discounts for 2021

The COVID-19 pandemic has affected our lives in many ways, including how we travel on public transport, so we need to continue to adapt and adjust to a Covid-normal Victoria.

Read full story
24 November 2020

5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal

All passengers are being asked to play their part to keep Victoria COVID-19 free and be safe when travelling on public transport. This includes keeping a physical distance from others where...

Read full story
10 November 2020

Service Delivery to Ticketing – How COVID-19 Impacted Ombudsman Complaints in 2020

Acting Public Transport Ombudsman Mr Simon McKenzie today released his 2020 Annual Report.

Read full story
28 October 2020

COVID-19 restrictions have eased in Victoria – what is allowed?

Restrictions have eased in metropolitan Melbourne in line with Victoria’s roadmap to reopening. You are now allowed to leave your home for any reason, however the 25km travel limit remains until...

Read full story
07 September 2020

How Victoria’s extended COVID-19 lockdown restrictions may affect you

With Stage 4 restrictions still in place in metro Melbourne and Stage 3 in Regional Victoria (until September 28) and more Victorians working from home than ever, there will continue to be less...

Read full story
11 August 2020

How we are taking your complaints during COVID-19 restrictions

Stage 4 lockdown restrictions are now in place in metropolitan Melbourne, with Stage 3 in regional Victoria to limit people’s movement to stop the spread of Coronavirus.

Read full story
06 August 2020

Changes to public transport in Victoria’s Stage 4 and Stage 3 restrictions

Stage 4 lockdown restrictions are now in place in metropolitan Melbourne, with Stage 3 in regional Victoria to limit people’s movement to stop the spread of Coronavirus.

Read full story
30 July 2020

Taking your complaints during Victoria’s Stage 3 restrictions

In line with advice from the Victorian Chief Health Officer, Stage 3 "Stay at Home" restrictions have been reinstated across Victoria.

Read full story
16 July 2020

Have Your Say: your public transport experience

Have you had an issue with public transport but don’t want to make a complaint? Is your issue one that may affect other people travelling on public transport? We want to hear from you.

Read full story
02 July 2020

New Acting Public Transport Ombudsman announced

Public Transport Ombudsman Treasure Jennings has resigned as Ombudsman to take up two roles as the Mental Health Complaints Commissioner and Disability Services Commissioner for Victoria.

Read full story
02 June 2020

Managing your travel on public transport as COVID-19 restrictions ease

Whilst the Coronavirus pandemic continues to affect millions of people right around the world, in Victoria we are slowly seeing restrictions ease after months of tight lockdown measures.

Read full story
18 May 2020

Law Week 2020 - How the PTO can help resolve complaints

The Public Transport Ombudsman (PTO) Scheme was established in Victoria in 2004 as a free and independent service to help people resolve complaints about public transport and to help improve the...

Read full story
21 April 2020

Public Transport Ombudsman releases 2020 Accessibility Bulletin

The Public Transport Ombudsman Treasure Jennings has released her second annual Accessibility Bulletin , highlighting the accessibility issues people face when using public transport in Victoria.

Read full story
23 March 2020

The PTO is still open for business

Coronavirus Update: How we are taking your complaints during Victoria's lockdown These are unprecedented times in the world right now, rapidly changing the way we live our lives and the way we work....

Read full story
19 March 2020

An update from the Ombudsman on COVID-19

Public Transport Ombudsman continues to operate. An update from the Ombudsman, Treasure Jennings:

Read full story
16 March 2020

Ombudsman launches new video in Auslan

New Auslan video aims to make PTO process easy to use As part of the Public Transport Ombudsman Awareness Strategy for 2020 we are making it easier for people to contact us, including people with...

Read full story
13 February 2020

Yarra Trams and Metro Trains miss January performance targets

Passengers may be able to claim compensation As with all Public Transport Victoria operators, Metro Trains and Yarra Trams performance is measured each month for reliability and punctuality....

Read full story
21 January 2020

Yarra Trams misses performance target for December 2019

Ombudsman calls for more time to claim compensation. Did you catch the tram in December? Like Metro Trains and V/Line, Yarra Trams have punctuality and reliability performance targets they must meet...

Read full story
05 January 2020

State of Disaster in Victoria

Transport services disrupted due to bushfires. The team at the PTO would like to extend our sympathies to those impacted by the devastating bushfires across Australia. With a State of Disaster still...

Read full story
05 December 2019

V/Line services set for major disruptions

Strikes affecting regional services this December. Are you a V/Line commuter? Planned industrial action will go ahead throughout December, with several strikes affecting the V/Line network right...

Read full story