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The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.

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NewsAnnual Report

Report highlights complaints Victorians have escalated to the PTO

Data released in the Public Transport Ombudsman (PTO) Annual Report 2025 shows that just over 3,000 Victorians contacted the Ombudsman for help during the 2024-25 financial year. 

Read Article: Report highlights complaints Victorians have escalated to the PTO

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A CFA (Country Fire Authority) helicopter hovers above the forest as bushfires rage below in Mallacoota, Victoria. The landscape is engulfed in flames.
News

State of Disaster in Victoria

The Public Transport Ombudsman (PTO) extends sympathies to those affected by the bushfires. Due to the ongoing State of Disaster, services like V/Line Albury and Bairnsdale are disrupted. Stay informed on journey updates via the PTV website and follow the CFA, Emergency Victoria, or ABC News for the latest information. Stay safe.

Read Article: State of Disaster in Victoria
Image showing train station, with multiple purple and silver Metro trains sitting at the station with passengers visible inside and walking on the platforms. The station sign shows the train line number and destination.
News

V/Line services set for major disruptions

Planned industrial action will disrupt V/Line services throughout December. Strikes will affect the Ararat, Maryborough, Ballarat, Traralgon, Bairnsdale, Albury, Shepparton, Seymour, Warrnambool, and Geelong lines on various dates. For updates on affected services and to plan your journey, visit the PTV website.

Read Article: V/Line services set for major disruptions