Ms Ann Jorgensen, formerly Deputy and Acting Ombudsman, has been appointed Public Transport Ombudsman for a three-year term. She led the PTO through a 64% rise in complaints and aims to strengthen consumer engagement, improve accessibility, and ensure public transport users’ insights reach operators and government.
Public Transport Ombudsman Treasure Jennings has resigned to take on new roles as the Mental Health Complaints Commissioner and Disability Services Commissioner for Victoria. Deputy Ombudsman Simon McKenzie will serve as Acting Ombudsman for up to six months, during which time the PTO Board will begin recruiting a new Ombudsman. Over her five and a half years, Treasure Jennings helped the PTO grow, tackled systemic issues, and supported initiatives like the Travel Assistance Program. The PTO team continues to support Victorians with public transport-related concerns during the ongoing COVID-19 pandemic.