You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications. We publish bulletins, Annual Reports, brochures, media releases, blogs and news articles about public transport complaints and issues in metropolitan Melbourne and throughout regional Victoria.
News articles
Read the latest news about public transport updates and issues in Victoria from the Public Transport Ombudsman.
Blog articles
Blog articles from the Public Transport Ombudsman about issues relating to public transport in Victoria.
Annual Reports
Annual Reports published from the Public Transport Ombudsman detail public transport issues and consumer complaints.
Bulletins
We publish bulletins including the Accessibility Bulletin and the Customer Experience Bulletin.
Brochures
We've worked with accessible information specialists to translate key information into Easy English and Plain English brochures to help us provide information that’s accessible to everyone.
Videos
A selection of videos in spoken word and Auslan about the Public Transport Ombudsman and how we can help.
Media releases
An archive of media releases issued from the Public Transport Ombudsman.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.