We've worked with accessible information specialists to translate key information into Easy English and Plain English brochures to help us provide information that’s accessible to everyone.

Our Information Brochure explains our services and how to send us your complaint. It is available in two formats:

  • Plain English, a direct style of writing, designed to help people understand information quickly and easily the first time they read it.
  • Easy English, which is for people who have difficulty reading in English. This format uses short sentences, supporting pictures and simple words.

Click on the links below to download or view the brochures in different formats.

Plain English
Information Brochure

 Image shows the cover of the Public Transport Ombudsman Plain English Information Brochure. It features a photograph of a man sitting on a tram. His arms are crossed before him, and he is looking to his right. He has dark hair, and his fringe is dyed blue. He is wearing a grey jumper and dark blue jeans. The brochure cover title is “Got an unresolved complaint about public transport?”. At the bottom of the cover is the Public Transport Ombudsman logo.

Download the  Plain English Information Brochure accessible PDF (939KB)
*Please note that this PDF has been formatted for printing a tri-fold brochure that is folded to DL size.

Download the  Plain English Information Brochure plain text Microsoft Word file (109KB)

View the Plain English Brochure online

Easy English
Information Brochure

Image shows the cover of the Public Transport Ombudsman Easy English Information Brochure. It features a photograph of a woman sitting on a train. There is a green and black handbag sitting on her lap and she is holding a mobile phone before her. She has dark coloured skin and is looking to her right and smiling. Her hair is woven into braids, and she is wearing large gold earrings, a grey jumper, red scarf, black pants, and black and brown leather boots. The first line of the brochure cover title is “Public Transport Complaints”, and the second line is “Public Transport Ombudsman”. At the bottom left of the cover is the Public Transport Ombudsman logo. At the bottom right of the cover is the symbol for Easy English. 

Download the  Easy English Information Brochure accessible PDF (4.7MB)

Brochure order form

If you require printed copies of our brochures, please fill in the order form below. 

These will be provided to you free of charge.

 

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