We spend time going out into the community to raise awareness of the Public Transport Ombudsman (PTO) and what we do. It is important that the general public in Victoria know about the Public Transport Ombudsman so they can contact us if they have a problem with public transport in Victoria. 

We visit universities, migrant resource centres, disability expos and community groups to speak to people about the work of the Public Transport Ombudsman’s office and how we can help them. We also make connections with advocacy and support groups in the community to help promote our service to people and groups who may not know about us. 

Councils are often the first port of call for residents with public transport complaints, so we have developed ongoing relationships with local councils and provide them with information that they can easily provide to residents. 

If you represent an organisation that would like an outreach visit from our office, please contact us.

If you would like us to provide you with brochures or other PTO materials, please get in touch.