The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.
Can’t get your public transport problem fixed? Find out how the Public Transport Ombudsman can help.
The Public Transport Ombudsman provides fair and efficient dispute resolution and improves public transport for the Victorian community.
Read more about who we are, what we do, and how our work helps make public transport better.
Read the latest news and reports from the Public Transport Ombudsman and order information brochures about our service.
