Information brochures

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We've worked with accessible information specialists to translate information about the Public Transport Ombudsman’s (PTO’s) complaint handling service into easy-to-read brochures.

These brochures explain how we help people who’ve been unable to get a public transport problem fixed, and how to make a complaint to us. We offer four different types of information brochure:

PTO Information Brochure, which provides information about our complaint handling service in plain English.
Easy English Information Brochure, which also provides information about our complaint handling service, but is designed for people who have difficulties reading English. This brochure uses short sentences, supporting pictures, and simple words.
Help With Public Transport Fines Information Brochure, which provides information about how to get your public transport fine reviewed if you think it’s unfair. It also explains how we can help if your fine isn’t withdrawn after its reviewed.
Information in Other Languages Brochure, which offers information, in ten different languages, about how we help with public transport problems

Click on the links below to download or view these brochures. You can also order brochures to be sent to you, or your organisation, by post.