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About the PTO


The PTO is a not for profit, independent dispute resolution body, providing a free, fair, informal and accessible service for the resolution of complaints about public transport in Victoria.

Learn more about the PTO

Latest News bubbles-grouped-wih-text01

Friday 17 October 2014

Farewell to Janine Young, Public Transport Ombudsman

After 4 years as the Public Transport Ombudsman Janine Young is leaving to take up the role of Energy and Water Ombudsman New South Wales. The PTO Board has a transition plan in place during the appointment process for a new Ombudsman.  Simon McKenzie, Operations Manager, will step into the role of Acting Ombudsman from 20 October 2014.