Public Transport Ombudsman (Victoria)
The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
The Public Transport Ombudsman provides a free and fair service, independent of both public transport operators and the government.
You must first give the relevant transport operator the opportunity to respond to your complaint. You do this by making a complaint to Metlink or directly to the operator.
If you are dissatisfied with Metlink's or the operator's response you can then make a complaint to the Public Transport Ombudsman.
See: Making a complaint.
It covers:
- How to make a complaint
- What happens after you've made a complaint
- Ways a complaint may be resolved
- What complaints are covered
- What complaints are not covered
What's New?
Vision Impaired Accessible Materials
Vision Australia has been working with the PTO to increase the range of accessible materials available to blind and low vision users. Our special section for the vision impaired includes large print and audio (MP3) information about making public transport complaints. Please click on the link below to access this new section.
OverView, the Public Transport Ombudsman's newsletter, is now available. Click on the link below to download a copy.
