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Our Values


About the PTO

The PTO is a not for profit, independent dispute resolution body, providing a free, fair, informal and accessible service for the resolution of complaints about public transport in Victoria.

Learn more about the PTO

Latest News 

The Summer 2016 edition of On Track has been released and is now available to read here.  
Young Liberty for Law Reform (YLLR) have recently launched a website for consumers who have received a ticket infringement or penalty fare.  Unfortunately the website does not advise consumers that they have recourse to the PTO if they wish to dispute a penalty fare, and this omission may lead to consumers making choices that are not right for them.  Full details of our complaint process can be found here. We are in ongoing discussions with YLLR about changes to their website.