Public Transport Ombudsman (Victoria)
The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
The Public Transport Ombudsman provides a free and fair service, independent of both public transport operators and the government.
You must first give the relevant transport operator the opportunity to respond to your complaint. You do this by making a complaint to Metlink or directly to the operator.
If you are dissatisfied with Metlink's or the operator's response you can then make a complaint to the Public Transport Ombudsman. See Making a complaint.
Whats New, June 2010: Overview - Autumn 2010
The autumn 2010 edition of OverView, the Public Transport Ombudsman's newsletter, is now available.
It includes a farewell message from Simon Cohen, an operations report for July 2009 until March 2010, and a myki report.
Click here to view a copy of OverView - Autumn 2010
