• Home Pic1
  • Home Pic2
  • Home Pic3
  • Home Pic4

Our Values


About the PTO

The PTO is a not for profit, independent dispute resolution body, providing a free, fair, informal and accessible service for the resolution of complaints about public transport in Victoria.

Learn more about the PTO

Latest News 

The Level Crossing Removal Authority (LXRA) has joined the PTO Scheme with effect from 1 January 2016.  
Consumers who are unable to resolve their complaint directly with LXRA can now lodge a complaint with us.  
You can find out more about LXRA here