Public Transport Ombudsman (Victoria)
The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
Simon Cohen is the current Public Transport Ombudsman.
The Public Transport Ombudsman provides a free and fair service, independent of both public transport operators and the government.
You must first give the relevant transport operator the opportunity to respond to your complaint. You do this by making a complaint to Metlink or directly to the operator.
If you are dissatisfied with Metlink's or the operator's response you can then make a complaint to the Public Transport Ombudsman. See Making a complaint.
What's New?
OverView - Autumn 2009
The autumn 2009 edition of OverView, the Public Transport Ombudsman's newsletter, is now available. It includes a report on our review of complaint management by public transport operators, and our new Code of Conduct.
Click here to view a copy of OverView - Autumn 2009
Correction: Errors in the Operations Report in the newsletter forwarded by the Public Transport Ombudsman to a range of stakeholders have been identified.
Click here to see the Ombudsman’s press release correcting the errors. The electronic version of the document has been corrected.
