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The PTO plays an important role in helping consumers understand their rights and responsibilities when using public transport services or when affected by those services. We can provide independent advice and general information about public transport, including information about Infringement Notices & Fines and Authorised Officers.

Request for information

Sometimes consumers contact us with general enquiries about the public transport industry, or about our role. We'll provide useful information and where possible, details of other bodies that can assist.

To learn about the complaints we handle, see what we can do.