Complaint Form

Complaints should initially be raised with the transport operator. You can do this by contacting Public Transport Victoria or by contacting the relevant public transport operator

If you are unable to resolve your complaint directly with the operator, the PTO can assist.  Our services are free and independent. 

The sections you must complete in the Complaint Form are marked with an asterisk *.


Fill out the complaint form below

Complaint Form

* Mandatory fields

Thank you!

Thank you for submitting a complaint form to our office. We will be in touch with you within 24 business hours.