Annual Reports

PTO 2016006 Annual Report 2016 Cover Image

2016 Annual Report

The 2016 Annual Report highlights the major issues and complaints raised by consumers and provides a snapshot of public transport improvements and concerns during 2015/16.

The top five issues identified by consumers are the same as the previous year, but staff has replaced infringements notices as the second biggest category.

The five categories are - myki, matters involving transport staff, the issuing of infringement notices, service delivery and infrastructure and rolling stock.

The report notes that while myki complaints are down, issues around Authorised Officers continue to rise, with consumers continuing to express concern about the role and processes of Authorised Officers.

Read the report (PDF, 3.8MB)

 

Previous Annual Reports

PTO publications can be downloaded as pdf files by clicking on the below links.

PTO Annual Report 2015

PTO Annual Report 2014

PTO Annual Report 2013

PTO Annual Report 2012

PTO Annual Report 2011

PTO Annual Report 2010

PTO Annual Report 2009

PTO Annual Report 2008

PTO Annual Report 2007

PTO Annual Report 2006

PTO Annual Report 2005