Hannah’s complaint about a public transport fine
Hannah is a Year 12 student who hadn’t been fined before. The Department of Transport and Planning reviewed her fine a second time and changed it to a warning.
People's Stories
Our complaint process is designed help you, and the operator, resolve your complaint fairly.
These real-life stories help illustrate how we ensure people’s complaints get a full and fair hearing. They also illustrate the types of outcomes we help people achieve.
We’ve changed people’s names, and any identifying details, to protect their privacy.
Read Hannah’s complaint