Report highlights complaints Victorians have escalated to the PTO
Data released in the Public Transport Ombudsman (PTO) Annual Report 2025 shows that just over 3,000 Victorians contacted the Ombudsman for help during the 2024-25 financial year.
Read Article: Report highlights complaints Victorians have escalated to the PTO
Welcome to our “new look” brand and website
We’re thrilled to be sharing our new brand identity in tandem with the launch of our new website. It's the first substantial refresh of our brandmark since the Public Transport Ombudsman (PTO) was established in 2004.
Our new logo’s three arrows represent the three parties to our complaint processes – customer, member organisation, and the PTO. The arrows unite to form a wheel that reinforces the concept of forward-motion, and a stylised ‘O’ that signifies Ombudsman.
This brings our brand ‘essence’ move forward fairly to life by embodying progress and positive direction.
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Service animal access: Your rights on Melbourne’s public transport network
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Understanding reasonable adjustments: What public transport must provide
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Know your rights: Priority seating and enforcement on trams and buses
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Platform safety: Legal requirements for tactile indicators and warning systems
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What to do when your Myki concession application is rejected
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Number of Victorians contacting the PTO stabilises, volume of case resolutions rise
The Public Transport Ombudsman’s 2024 Annual Report shows that while the number of Victorians seeking help has stabilised at 3,093 approaches (down slightly from 3,192), the PTO resolved more complaints, with a 17 per cent increase in conciliation and investigation outcomes (478 cases). Most issues related to staff, service delivery, Myki ticketing, land and infrastructure, and vehicles, accounting for 77 per cent of complaints. A further 186 Victorians sought help with public transport fines in 2023-2024.