We have a range of publications about the work we do. These include our annual reports, bulletins of special interest and media releases. Older publications and stories can be found on our archive page.

Featured news

13 February 2020

Photo shows a Metro Train at a station platform.Yarra Trams and Metro Trains miss January performance targets

As with all Public Transport Victoria operators, Metro Trains and Yarra Trams performance is measured each month for reliability and punctuality. Compensation in the form of a free daily ticket* is offered when the trams and trains don’t meet either or both of these targets. In January, both Metro Trains and Yarra Trams failed to meet their reliability targets for the month.

Read the full story here and see previous featured news articles in our archive here.


5 February, 2020

Photo shows Victorian State Treasurer and Member for Werribee, Tim Pallas, CEO of Victorian Council of Social Service, Emma King, Public Transport Ombudsman, Treasure Jennings, and CEO WEstjustice Community Legal Centre, Professor Denis Nelthorpe at the funding announcement.The Importance of Fairness at the Public Transport Ombudsman Scheme

At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes. 

Read the full story here and see previous blog entries in our archive here.

Annual Report

22 October 2019

The 2019 PTO Annual Report Cover shows two children travelling on a tram 2019 Annual Report

Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.

Read the full story here and see previous annual reports in our archive here.


The 2019 PTO Customer Experience Bulletin shows people on a crowded platform at Southern Cross Station.

2019 Customer Experience Bulletin

We publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.

Download the bulletin as a PDF here or as a plain text Microsoft Word file here .


The 2019 PTO Accessibility Bulletin Cover shows an illustration depicting people with different accessibility needs standing in front of a tram, train and bus.

2019 Accessibility Bulletin

We also publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.

Download the bulletin as a PDF here or as a plain text Microsoft Word file here .

Media releases

Thumbnail image shows the media release for the 2019 Annual ReportPTO media releases can be downloaded as PDF files by clicking on the links:

PTO 2019 Annual Report Media Release

Previous media releases can be viewed in our archive.