We publish a range of reports, bulletins, media releases, news updates and blogs from the Ombudsman.
Featured news
18 March 2021
New Public Transport Ombudsman appointed
The Public Transport Ombudsman (PTO) is pleased to announce the appointment of Simon McKenzie as the new Ombudsman following a nation-wide search.
Read the full story here and see previous news articles here.
24 November 2020
5 ways you can travel safely on public transport as Victoria heads towards COVID-Normal
All passengers are being asked to play their part to keep Victoria COVID-19 free and be safe when travelling on public transport.
Read the full story here and see previous news articles here.
Blog
5 February, 2020
The Importance of Fairness at the Public Transport Ombudsman Scheme
At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes.
Read the full story here and see previous blog entries here.
Annual Reports
11 November 2020
2020 Annual Report
The Report shows that complaints about public transport were on track to exceed previous years before the onset of COVID-19 significantly impacted patronage on the network in March.
Read the full story and see previous annual reports here.
Bulletins
2020 Accessibility Bulletin
We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file .
2019 Customer Experience Bulletin
We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file.
Media releases
Click here to download the
Media Release for the appointment of Simon McKenzie as the new Public Transport Ombudsman
.
Previous media releases can be seen here.


The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.