We publish a range of reports, bulletins, media releases, news updates and blogs from the Ombudsman.
Featured news
30 July 2020
Taking your complaints during Victoria’s Stage 3 restrictions
We are continuing to operate our scheme as normal to take your public transport complaints, but we have made some changes to the way we are operating in light of the Stage 3 “Stay at Home” restrictions in Victoria.
Read the full story here and see previous news articles here.
16 July 2020
Have Your Say: your public transport experience
Have you had an issue with public transport but don’t want to make a complaint? Is your issue one that may affect other people travelling on public transport? We want to hear from you.
Read the full story here and see previous news articles here.
Blog
5 February, 2020
The Importance of Fairness at the Public Transport Ombudsman Scheme
At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes.
Read the full story here and see previous blog entries here.
Annual Reports
22 October 2019
2019 Annual Report
Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.
Read the full story and see previous annual reports here.
Bulletins
2020 Accessibility Bulletin
We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file .
2019 Customer Experience Bulletin
We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file.
Media releases
Click here to download the
PTO 2020 Accessibility Bulletin Media Release
.
Previous media releases can be seen here.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.