We have a range of publications about the work we do. These include our annual reports, bulletins of special interest and media releases. Older publications and stories can be found on our archive page.


Featured news

2 July 2020

Acting Public Transport Ombudsman Simon McKenzieNew Acting Public Transport Ombudsman announced

Public Transport Ombudsman Treasure Jennings has resigned as Ombudsman to take up two roles as the Mental Health Complaints Commissioner and Disability Services Commissioner for Victoria.

Read the full story here and see previous featured news articles in our archive.

  

24 March 2020

Image shows two people looking at a mobile phone while travelling on a tram.Coronavirus Update: How we are taking your complaints during Victoria's lockdown

The PTO is still open for business. We are continuing to operate our scheme, but we have made some changes to the way we take your complaints in light of Victoria's new lockdown measures.

Read the full story here and see previous featured news articles in our archive.


Blog

5 February, 2020

Photo shows Victorian State Treasurer and Member for Werribee, Tim Pallas, CEO of Victorian Council of Social Service, Emma King, Public Transport Ombudsman, Treasure Jennings, and CEO WEstjustice Community Legal Centre, Professor Denis Nelthorpe at the funding announcement.The Importance of Fairness at the Public Transport Ombudsman Scheme

At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes. 

Read the full story here and see previous blog entries in our archive.


Annual Report

22 October 2019

The 2019 PTO Annual Report Cover shows two children travelling on a tram 2019 Annual Report

Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.

Read the full story here and see previous annual reports in our archive.


Bulletins

The 2019 PTO Accessibility Bulletin Cover shows an illustration depicting people with different accessibility needs standing in front of a tram, train and bus.

2020 Accessibility Bulletin

We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.

Download the bulletin as a  PDF or as a plain text Microsoft Word file

 

The 2019 PTO Customer Experience Bulletin shows people on a crowded platform at Southern Cross Station.

2019 Customer Experience Bulletin

We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.

Download the bulletin as a  PDF or as a plain text Microsoft Word file


Media releases

Thumbnail image shows the media release for the 2020 Accessibility Bulletin PTO 2020 Accessibility Bulletin Media Release

Previous media releases can be viewed in our archive.