We have a range of publications about the work we do. These include our annual reports, bulletins of special interest and media releases. Older publications and stories can be found on our archive page.
Featured news
2 July 2020
New Acting Public Transport Ombudsman announced
Public Transport Ombudsman Treasure Jennings has resigned as Ombudsman to take up two roles as the Mental Health Complaints Commissioner and Disability Services Commissioner for Victoria.
Read the full story here and see previous featured news articles in our archive.
24 March 2020
Coronavirus Update: How we are taking your complaints during Victoria's lockdown
The PTO is still open for business. We are continuing to operate our scheme, but we have made some changes to the way we take your complaints in light of Victoria's new lockdown measures.
Read the full story here and see previous featured news articles in our archive.
Blog
5 February, 2020
The Importance of Fairness at the Public Transport Ombudsman Scheme
At the PTO, fairness is based on the premise that people experience the public transport system differently, based on their own set of circumstances and their individual attributes.
Read the full story here and see previous blog entries in our archive.
Annual Report
22 October 2019
2019 Annual Report
Complaints to the PTO increased by 21% and staff issues overtook service delivery as the most complained about aspect of public transport. Complaints about public transport disruptions were 54% higher than last year.
Read the full story here and see previous annual reports in our archive.
Bulletins
2020 Accessibility Bulletin
We publish an annual Accessibility Bulletin that looks at the accessibility challenges facing people using or affected by public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file .
2019 Customer Experience Bulletin
We also publish an annual Customer Experience Bulletin that looks the customer experience of public transport in Victoria.
Download the bulletin as a PDF or as a plain text Microsoft Word file .
Media releases
PTO 2020 Accessibility Bulletin Media Release
Previous media releases can be viewed in our archive.
The Public Transport Ombudsman respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.