Featured news archive

Managing your travel on public transport as COVID-19 restrictions ease – 2 June 2020

Law Week 2020 – Ombudsman Treasure Jennings on how the PTO can help resolve complaints - 18 May 2020

Public Transport Ombudsman releases 2020 Accessibility Bulletin - 22 April 2020

The PTO is still open for business - 24 March 2020

An update from the Ombudsman on COVID-19 - 19 March 2020

Ombudsman launches new video in Auslan - 16 March 2020

Yarra Trams and Metro Trains miss January performance targets - 13 February 2020

Yarra Trams misses performance target for December - 21 January 2020

State of Disaster in Victoria - 6 January 2020

V/Line services set for major disruptions - 5 December 2019

Blog archive

How PTO partnerships promote access and improvements to public transport in Victoria - 19 November 2019

Bulletins archive

PTO 2019 Accessibility Bulletin (PDF)
PTO 2019 Accessibility Bulletin plain text (Word)

Annual reports archive

PTO Annual Report 2018 (PDF)    
PTO Annual Report 2018 Plain Text (Word)

PTO Annual Report 2017

PTO Annual Report 2016

PTO Annual Report 2015

PTO Annual Report 2014

Media releases archive

Media Release - 2017 PTO Annual Report Metro

Media Release - 2017 PTO Annual Report Metro North

Media Release - 2017 PTO Annual Report Metro East

Media Release - 2017 PTO Annual Report Metro South

Media Release - 2017 PTO Annual Report Metro West

Media Release - 2017 PTO Annual Report Regional North

Media Release - 2017 PTO Annual Report Regional East

Media Release - 2017 PTO Annual Report Regional West

General_Media_Release-2016 PTO_Annual_Report myki complaints down but Authorised Officer complaints rise - 17 November 2016

Media_release-2016_PTO_Annual_Report-Metro_East myki complaints down, Authorised Officer complaints up - 17 November 2016

Media_release-2016_PTO_Annual_Report-Metro_North myki complaints down, Authorised Officer complaints up - 17 November 2016

Media_release-2016_PTO_Annual_Report-Metro_South myki complaints down, Authorised Officer complaints up - 17 November 2016

Media_release-2016_PTO_Annual_Report-Metro_West myki complaints down, Authorised Officer complaints up - 17 November 2016

Media_release-2016_PTO_Annual_Report-Regional_East V/Line complaints up due to wheel wear issues - 17 November 2016

Media_release-2016_PTO_Annual_Report-Regional_North V/Line complaints up due to wheel wear issues - 17 November 2016

Media_release-2016_PTO_Annual_Report-Regional_West V/Line complaints up due to wheel wear issues - 17 November 2016